Refund and Returns Policy

Last updated: 26 October 2026

Shipping

JNGDA dispatches orders from Shenzhen, China. We offer free standard shipping worldwide, with no minimum order value.

Delivery times vary by destination and carrier. Tracking details will be provided when available. JNGDA does not charge sales tax or customs duties at checkout. Any charges imposed separately by local customs authorities are outside JNGDA’s control.

30-day returns

If you change your mind, you may return most unused items within 30 days of delivery. Please contact us before sending anything back so we can confirm the return address and instructions.

Condition

Items must be unused, in their original condition and packaging, with any tags, manuals, or accessories included. We may reduce a refund if an item has been used, damaged, or altered. Personalised items, hygiene-sensitive items, and final-sale items are not returnable unless faulty.

How to start a return

Email info@jngda.com with your order number and the item you would like to return. We will reply with the return address and next steps. Please use a trackable service and keep proof of postage.

Refunds

Once we receive and inspect the returned item, we will confirm the outcome and process the refund to the original payment method. Refunds are usually issued within 5 business days after approval; your bank or payment provider may take additional time to post the credit. Original shipping charges are not refunded unless the item was faulty or incorrect.

Damaged or incorrect items

If an item arrives damaged or is not what you ordered, contact us within 48 hours of delivery with your order number and photographs. We will arrange a replacement or refund, including reasonable return shipping costs.

Exchanges

Exchanges depend on availability. Contact us before returning an item so we can reserve a replacement where possible.

Cancellations

If your order has not yet been dispatched, contact us as soon as possible and we will try to cancel it. Once an order has shipped, the return process above applies.

Contact

Returns, shipping, and refund questions: info@jngda.com.